Frequently Asked Questions
SAREE WITH FALL FAQs
What is ‘fall’?
The fall is a strip of fabric stitched along the bottom edge of a saree. It adds weight, helping the saree drape gracefully.
Will fall be attached to the complete saree?
Yes, the fall will be neatly stitched along the entire lower edge of the saree.
What is the material of fall used on your sarees?
We use high-quality cotton fabric to ensure durability and a smooth drape
How do you sew falls?
The fall is stitched securely with matching thread for a neat and seamless look.
Can the saree be customized without fall?
Yes, you can request a saree without a fall by letting us know before placing your order.
Need help?
Feel free to contact us at contact@eilara.com or (+91) 8154 0000 63 for assistance.
ACCOUNT BASED FAQs
What is ‘My Account’?
‘My Account’ is your personal space on our website to view orders, save addresses, and manage your details.
How do I contact you?
You can reach us via email at contact@eilara.com or call(+91) 8154 0000 63 at our customer support team.
What are the different ways to connect with Eilara?
You can connect with us through email, phone, or social media platforms like Instagram and Facebook.
Is it necessary to have an account to shop on Eilara?
No, you can shop as a guest, but creating an account makes order tracking and checkout faster.
How do I register?
Click on the 'Sign Up' button at the top of our website, fill in your details, and submit
ORDER RELATED QUERIES
How do I know once my order is confirmed?
You’ll get a confirmation email or SMS/WhatsApp with all the order details after placing it.
Do you take orders over the phone?
No, all orders must be placed through our website
I have already placed my order; can I add more items to the same order?
Unfortunately, we cannot add items to an existing order. Please place a new order for additional items.
What is the estimated delivery time?
Most orders are shipped within 24 hours of being placed, except on weekends or public holidays. Depending on your location, orders typically take 5–7 business days to deliver.
How are orders placed on www.eilara.in delivered to me?
We partner with reliable courier services to deliver your orders securely and on time.
Why did I receive only a part of my order?
Your items may have been shipped separately. Rest assured, the remaining items will arrive soon.
Can I change my delivery address or mobile number once the order is placed?
You can request changes before the order is shipped by contacting our support team
How do I check the status of my order?
Track your order using the tracking link in your confirmation email or through the 'My Orders' section.
I placed an order twice.
Contact us immediately, and we’ll cancel one of the duplicate orders if it hasn’t been shipped.
Can I pre-order a saree that is sold out?
Yes, you can pre-order select sarees. Contact us to check availability.
How do I check the status of my order?
Track your order using the tracking link in your confirmation email or through the 'My Orders' section.
I am unable to place an order.
f you face any issues, try clearing your browser cache or contact our support team for assistance.
I would like to cancel my order.
You can cancel your order from 'My Orders' or contact us before it ships.
I am an international customer but want delivery in India. Is this possible?
Yes, you can place an order using your international card and provide an Indian delivery address.
I had placed an order; when can I expect to receive it?
You’ll receive updates via email or SMS/whatsapp about your delivery timeline, typically 5–7 business days.
I am missing an item. What do I do?
Contact our support team immediately, and we’ll resolve the issue quickly.
SHIPPING RELATED QUERIES
Are there any shipping charges?
Shipping is free for orders above ₹500. A small charge applies for orders below ₹500.
How does the delivery process work?
Once shipped, you’ll receive a tracking link to monitor the status of your package.
How can I track the delivery of my order?
Use the tracking link sent to your email or check the 'My Orders' section on the website.
What should I do if I miss the delivery?
The courier will reattempt delivery. You can also contact the courier to reschedule.
Why is the Cash On Delivery payment option not available at my location?
COD availability depends on the courier services in your area.
Do you deliver all over India?
Yes, we deliver to all locations across India.
Do you ship internationally?
We deliver to all locations across the world. All International Shipping will cost a minimum of Rs. 1000 for the first product, after which Rs. 400 is added per product depending on countries. International shipping will be processed within 2-3 working days, and you should receive your order within the next 6-7 working days at a minimum.
Who bears the custom charges?
Custom charges, if applicable, are the customer’s responsibility.
What delivery carriers do you use? How do I track my order?
We work with trusted courier partners. You’ll get a tracking link once your order is shipped.
Can I open the package before making the payment for COD orders?
No, the package must be paid for before opening.
What do I do if my shipment has been tampered with?
Don’t accept the package. Report it to our support team immediately.
Can I book an order for delivery to more than one address?
No, each order can only have one delivery address. Please place separate orders for multiple addresses.
What happens in case my order is not delivered?
Contact our support team, and we’ll investigate and ensure a solution.
